Privacy Policy

 

Welcome to Casalume Home! Your privacy matters to us, and we are committed to safeguarding your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights as our valued customer.

What Information We Collect

When you visit or shop with Casalume Home, we may collect:

  • Personal Details: Your name, email, phone number, billing and shipping address, and payment information.
  • Order Information: Details about the items you purchase, order total, and transaction history.
  • Technical Data: Your IP address, device type, browser type, and cookies.
  • Marketing Preferences: Your choices regarding receiving promotional materials from us.

How We Use Your Information

We handle your data responsibly and only for the following purposes:

  1. Processing Orders: To process payments, arrange delivery, and provide order updates.
  2. Customer Support: To address your questions, handle returns, and resolve issues.
  3. Marketing & Communication: To share promotions, special offers, and updates (if you’ve opted in).
  4. Improving Your Experience: To understand how our website is used and make it better for you.

Who We Share Your Data With

We may share your information with trusted third parties to enhance your experience, including:

  • Payment Providers: To ensure secure payment transactions.
  • Shipping Services: To get your order to you quickly and efficiently.
  • Marketing Platforms: To send personalized emails and advertisements (e.g., Google Ads, Facebook Ads).
  • Analytics Tools: To understand website traffic and user behavior.

Rest assured, we only share data when it’s necessary and align with strict privacy standards.

Our Cookie Policy

We use cookies to improve your browsing experience. Here’s how:

  • Essential Cookies: Enable core website functions like the shopping cart and checkout.
  • Analytical Cookies: Help us understand how you use our site (e.g., Google Analytics).
  • Marketing Cookies: Deliver relevant ads on platforms such as Facebook and Instagram.
  • Preference Cookies: Save your settings to personalize your experience.

You can manage or disable cookies in your browser settings, but keep in mind that some features may not work properly without them.

Your Rights

You have control over your personal data and can:

  • Access & Update: Request access to your information and make corrections if needed.
  • Delete Your Data: Ask us to delete your data unless required for legal purposes.
  • Manage Preferences: Opt out of marketing communications anytime.
  • Data Portability: Receive a copy of your personal data in an electronic format.

To exercise these rights, email us at contact@casalumehome.com. We’re here to help!

Get in Touch

If you have questions about your shipment, feel free to reach out. We’re here to assist!

  • Email: contact@casalumehome.com
  • Phone: +44 7460 724493
  • Address: ROOM 602, 6/F, KAI YUE COMMERCIAL BUILDING,
    NO. 2C, ARGYLE STREET, MONGKOK KOWLOON, Hong Kong

Thank you for trusting Casalume Home!